Terms & Conditions

Howl Pet Group terms and conditions please read carefully before using this website. 

Upon using the Cat Microchip UK database website operated and administrated by The Howl Pet Group Limited (Companies House registered number 13340133) and who’s registered office is 175 Duke Street St Helens WA10 2JH, you must comply with our terms and conditions as detailed.

As a visitor to this website, you are also responsible for ensuring that all persons who access the website through your personal or work internet connection are aware of these terms and conditions, and that they understand and comply with them.

This document sets out the Cat Microchip Database Business Web Sale Conditions (referred to as the sale conditions). We may change these sale conditions at any time, and any changes will take effect on the date they are posted on our web site. Those changes will not affect any orders you submitted before the change.

This document sets out the Howl Pet Group Limited Sale Conditions (referred to as the sale conditions).


We may change these sale conditions at any time, and any changes will take effect on the date they are posted on our web site. Those changes will not affect any orders you submitted before the change.

Exclusion of your terms of purchase

These sale conditions apply to the exclusion of your terms and conditions of purchase.


Howl Pet Group Limited – Cat Microchip Database

Cat Microchip Database is a trading name of the Howl Pet Group Limited, a company registered in England and Wales, with company number 13340133. The registered office address is at 175 Duke Street, St Helens, WA10 2JH.


These sale conditions apply to all sales of goods/services by us to individuals or businesses through our web site and shall apply to any registration orders you submit through our Cat Microchip Database web site. If you submit an order through the site, then you are undertaking that you are purchasing for personal pet registration purposes. Business/commercial operations requesting commercial registration of any animal should contact our administration team on 0800 9751960.


In these sale conditions, the contract is the contract which incorporates these sale conditions; the contract documents are these sale conditions, the web pages through which you ordered the goods, the descriptions, and specifications of the goods on our web site, and our e-mails to you acknowledging and/or accepting your order; confirming your pets identification registration request.

The term delivery charges means the delivery charges for your order stated in the ordering web pages and any order confirmation e-mail we send to you; the delivery address means the delivery address you provided to us in your account or as stated in the ordering web pages; the goods/services  mean the goods/services you are purchasing under the pet registration contract; the price means the price of the goods/services as stated in the ordering web pages and any order administrated confirmation e-mail we send to you; the completed cat registration request will redirect you to ordering web pages comprise your shopping trolley and the checkout and other ordering pages generated by our web site and sent to your browser’s specific to your orders; you and your means the person purchasing the goods/services from us; we, us, Howl Pet Group Limited; the web site means our web site through which you ordered the goods/services; and working or business day means Monday to Friday, except bank or other public holidays.



Your order to us is your offer to purchase the goods/services on these sale conditions, subject to our acceptance. You are entitled to withdraw your offer at any time up to moment that we accept it.


Your order is accepted, and the contract is made, when we send you an e-mail acknowledging or otherwise confirming receipt of your order, or if we do not send such an e-mail when we despatch the goods.

If we decline your order for any reason we will normally e-mail or telephone you to inform you and give you, our reasons. We will not normally accept any order until we have received pre-payment in full of the price, delivery charges, VAT and other amounts payable in respect of the order unless you have a credit account with us and have not yet reached any credit limit.



On acceptance of your order/registration, we agree to sell to you, and you agree to purchase from us the goods/services specified and requested by yourself.


We accept payment by Worldpay, PayPal, MasterCard, Visa, Solo, Switch, and American Express, and such other cards as may be stated on our web site from time to time. Payment is deducted when we process your order request. If credit terms have been agreed, then we also accept payment by cash, cheque, and bank transfer. If you send payment by post, then you take the risk of the post. If your payment cannot be authorised or cleared for any reason, we will tell you.


Delivery of all documentation and electronic registration will be to the delivery address/email addresses selected or provided by you at registration or in the cat microchip registration form web pages. If no address was selected, then delivery will to the address at which your payment card is registered, or to any other address you have provided.


The Cat Microchip database is administrated by Pet Identity UK Ltd a Government approved pet national database registered with the information commissions office since 2014 (registration number ZA079278) and regulated to perform all administration in line with The Data Protection Act 2018 a United Kingdom Act of Parliament which updates data protection laws in the UK. It is a national law which complements the European Union's General Data Protection Regulation and replaces the Data Protection Act 1998.

All enquiries about your cat’s lifetime registration can be communicated by telephone by calling 0800 9751960 (administration help lines are available Monday to Friday, excluding public and bank holidays, (or if not specified, between 9am and 6pm).

We will use reasonable efforts to deliver the goods by the delivery dates or within the delivery timescales stated in the ordering web pages, or our standard delivery timescales stated on our web site if a specific timescale has not been stated in the ordering web pages. However, delays are occasionally inevitable due to unforeseen factors beyond our control and therefore delivery times are not guaranteed. If we do not make a delivery date and we fail to deliver within a further 30 days, then you may cancel the contract and obtain a refund of any amounts you have paid under the contract. This shall be our sole liability and your sole remedy for late or non-delivery. We cannot deliver next-day or same-day on direct delivery goods.

All requested postal deliveries of documentation certificates/correspondence will be sent by second class Royal Mail post unless otherwise directed by yourself.


When you receive the electronic verification email that your cats microchip details have been successfully uploaded into the Pet Identity UK  national database you should immediately inspect/read the registration details for any administration faults, and you should inform us by end of the following working day if you do not consider that you have received the registration details you ordered, and within 14 working days of receipt of the goods/services if you consider that the administration service is no longer required you may contact us by telephone directed to our Cat Microchip administration team (see our terms section order cancellation/refund). Your cats’ details will then be removed from the national database and all services and benefits associated with the registration will cease. A full refund will be administrated and returned to the payment method submitted at time of order within 10 working days. This will be without prejudice to any damage or fault you could not have discovered on reasonable inspection of the goods/services.



To enable you to have a reasonable opportunity to try out the goods, we give you the right to cancel the registration contract in accordance with the following terms. You can do this by giving us notice before you receive the goods, or by giving notice no later than 14 days after the day you received the goods/services. We reserve the right to refuse cancellation in our sole discretion if we believe in our reasonable opinion that this right is being abused (such as you are not genuinely using it just to support your pet’s welfare).


By emailing us at sales@howl.pet, quoting your order reference number.

BY telephoning us on 0330 041 4831


If you decide to cancel, we will refund you within 30 days of the date that you cancel, or if later. within 30 days of return of the goods/services to us, less any direct costs in recovering the cost of postal charges administration charges of which we are entitled to charge you. We will not be required to refund any charge you paid for any extended cancellation period, extended warranty, or enhanced rights over those set out in these Business Web Sale Conditions, or any delivery charges, and associated VAT.


We shall have no liability for any claims with respect to the goods/services not conforming to the contract, which is made later than 3 months after the date of delivery of the goods/services. If we elect to amend, repair or replace the goods, then the balance of that 3-month period will apply to any repaired or replacement goods, plus the time is taken by us to repair or replace. If we elect to amend, repair or replace the goods/services and this proves not possible, or disproportionate, or we fail to do so in a reasonable time, then we may and will take the goods/services back and refund you all amounts paid by you under the contract.

All warranties, terms or conditions implied by statute, common law, custom or otherwise as to the description, quality, fitness for purpose, or compliance with description or sample of the goods/services are hereby excluded to the fullest extent permitted by law.



We shall have no liability to you for loss of revenue, bargain, profit, anticipated savings, contract, business, expectation, use, production, or goodwill; any costs, expenses, liabilities, or commitments waste, suffered, incurred or entered into in reliance on the contract; any costs of purchasing substitutes or replacements for the goods elsewhere; any special, indirect or consequential losses; your liability to any third party; or loss or damage suffered by any third party.

With the exception of liability covered by Clauses Contained within our total liability for all events giving rise to liability to you in aggregate shall be limited to an amount equal to the price, delivery charges and other amounts payable by you under the contract.


We shall not be liable to you for non-performance or late performance of the contract due to any matter beyond our reasonable control, including (without limitation) war, threat of war, terrorism, riot, civil commotion, public demonstration, blockade, or sabotage, the act of any government, government authority or legislature, industrial action (including our own employees), lightning, fire, explosion, storm, flood, earthquake, accumulation of snow or ice, or drought, shortages (including of fuel, utilities, and raw materials), vandalism, theft and other criminal action, interruption or failure of utilities, or anything of a similar nature affecting our carriers, sub-contractors or suppliers. If any such events mean that we have insufficient stocks or supplies to meet all our contracts with you and other customers, we may decide in our sole discretion which contract to fulfil.

If we are not able to supply any of the goods/services for genuine reasons beyond our control, for instance, loss of internet connections, or because we did not have the goods in stock, or sufficient goods in stock to meet all our orders, and we are not able to obtain the goods from our suppliers at all or in time to meet the delivery timescales; or our web site and/or ordering web pages contained any error, including in relation to the description or price of any of the goods; or if any of the goods are not in stock or insufficient goods are in stock to meet all our orders and cost of acquiring the goods to supply to you is higher than when your order was submitted or the cost of delivery is higher than when your order was submitted,


We shall be entitled to cancel the contract as a whole or in respect of those goods/services, in which case we will offer you a full refund, and we may also at the same time give you an offer to continue with your order subject to variations, or give an alternative offer, in which case we will identify any changes to the goods, the price and delivery charges, and delivery timescales, and we will state how long that offer will remain open. These will be your only remedies and claims against us in such circumstances.



The contract documents constitute the entire agreement between you and us (Howl Pet Group Limited) for the sale and purchase of the goods/services. No other communications or representations between you and us, whether written or oral, shall bind us, and you acknowledge that you have not relied on any representations from us in entering the contract which does not form part of the contract documents. Any variation or alteration to the sale conditions shall only be binding upon us if made in writing and signed by a director of the company. No employee, other than a company director, has the authority to change the terms of the contract.

You may not assign, transfer, charge, or declare a trust over the benefit of the contract or any rights under it to anyone else without our prior written consent.

Assignment by Howl Pet Group Limited.

The contract shall not benefit or be enforceable by any third party.